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Updated Shipping Procedures

02 Oct, 2018

Updated Shipping Procedures

We are evolving! Over the past couple of years we have been making adjustments to how we handle your orders. These improvements have allowed us to offer you the lowest prices possible by stocking less inventory and printing the majority of your orders as they come in.

The sheer number of prints we offer (over 10,000) makes it impossible to stock our warehouse. Today, we are proud to offer more images, more artists and more products than ever before. Our over-sized giclee prints and wood products have been a big hit with our customers and with so many options available we are seeing order quantities increase.

In the past, we were happy to offer same day shipping to customers who sent their orders in before noon. Unfortunately, we can no longer guarantee same day shipping no matter how small your order may be. The vast majority of orders ship within 2-3 business days and we will continue to make every effort to achieve this. To best serve you, we suggest sending your orders in as early as possible. If you have a show or special event coming up, contact our sales team to see what kind of turnaround time you can expect.

Servicing our customers has always been our top priority and we pride ourselves on meeting your needs. Please call your sales representative at (937) 849-1101 or toll free at (800) 273-5263 with any questions you may have.

Thank you for 25 great years!

Your friends at Penny Lane

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