All sales are final on personalized prints and canvas giclees. For other items, if for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive either a free replacement or full refund (minus shipping costs). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returns
To return items, please pack them securely in the original package and contact a customer service representative at (800) 273-5263 to process your request. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pennylanepublishing.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pennylanepublishing.com and send your item to: 1791 Dalton Drive, New Carlisle, Ohio US 45344.
Shipping
To return your product, you should mail your product in the original package to: 1791 Dalton Drive New Carlisle Ohio US 45344
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns
To return items, please pack them securely in the original package and contact a customer service representative at (800) 273-5263 to process your request. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pennylanepublishing.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pennylanepublishing.com and send your item to: 1791 Dalton Drive, New Carlisle, Ohio US 45344.
Shipping
To return your product, you should mail your product in the original package to: 1791 Dalton Drive New Carlisle Ohio US 45344
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.